Moving An Order

Modified on Mon, 27 Jun 2022 at 12:39 PM

As a Rep, you can move your own Event Shopping Cart Order from one open party to another.

Great, How Do I Do It?

To Move an Order:

Go to Order History in your back office.
Go to the order in question.
Click Order Options.
Click Update.

Additional Details

Both parties must be open, and both of them must be your parties.
The order you wish to move must have been placed in the current month.
The order must be in “Shipped” status.

Note Because heavy use of this feature can be taxing to the overall system, we reserve the right to disable it during peak volume times.

Continue to reach out to Customer Service for these issues

Any non-party order that needs to be moved into an open party.
Any party order change needed for prior month.
Orders in “Entered” or ”Processing” status.

Frequently Asked Questions

Can I move an order placed through my back office?

Orders placed through the Back Office cannot be be moved into an Event. This includes Customer Non-party, Personal, or Party orders. Only orders placed through the Representative’s website, which show up as shopping cart orders, may be placed into Party Events

Can I move an order after an event is closed?

We are unable to move orders that have been redeemed towards an Event that has been closed and the host rewards party order placed. Be sure you have moved any misplaced orders out of your event before closing it and redeeming the host rewards.

Can I move orders and place them under a different Representative?

No. While we encourage and applaud teamwork, we don't believe artificially inflating Volume to help one Rep qualify for a rank advancement is an ethical use of our compensation plan. This is covered in our Policies & Procedures:

15.3 - (See section above regarding "Bonus Buying".)

A ZYIA ACTIVE Representative may not purchase ZYIA ACTIVE products from any other ZYIA ACTIVE Representative, for the purpose of helping another Representative achieve a higher bonus.
A ZYIA ACTIVE Representative may not move more than $500 worth of their own orders in a given month to another Representative, with the purpose of helping them rank advance.

To move an order under a different representative, in cases that do not violate the above policy, create a support ticket. Please include the order number(s) and the receiving Representative’s name and Representative ID number.

What if I placed an order under the wrong event or not in an event?

If you have an order that was placed under the wrong event or you need an order moved to another event, you will need to contact customer service to have it moved. You will need to provide the order number and event ID to move the order. Please note that we are only able to move orders during the same month the order was placed. Once commissions are finalized at the beginning of every month, we are no longer able to move any orders from the previous month.

Please keep in mind:

Any orders placed through the Back Office will not be able to be moved into an Event. This includes Customer Non-party, Personal, or Party orders. Only orders placed through the Representative’s website, which show up as shopping cart orders, may be placed into Party Events.
We are also unable to move orders that have been redeemed towards an Event that has been closed and the host rewards party order placed. Be sure you have moved any misplaced orders out of your event before closing it and redeeming the host rewards.