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Getting Help

Welcome to ZYIA Active training. This introduction will help you find the fastest answers to your questions as you begin your ZYIA Active journey.

SUPPORT PORTAL

You can find answers to commonly asked questions in the ZYIA Active support portal. Reach the portal by navigating to the Help menu in your back office dashboard or by visiting support.zyiaactive.com.

To begin using the portal, visit the login page and click Sign Up with Us to create an account. Begin exploring solutions, discussions, and ticket creation after logging in to ensure that you see all of the portal’s content.

Solutions

The Solutions tab leads to FAQ articles for Customers and Reps. You’ll find answers to frequently asked questions about topics like parties, placing an order, starting a return, moving orders and more.

Discussions

The Discussions tab leads to a Community Forum where you can interact with other reps and dedicated Customer Service team members. There you can ask questions or provide answers to assist others. The forum is a great place to ask questions about the products and about running your ZYIA business.

Creating a Ticket

If browsing Solutions and Discussions don’t yield helpful answers or if you need help with an issue that requires sharing personal or private information, create a ticket with customer service. To do this, click Submit a Ticket.

LIVE CHAT

You may opt for more immediate support during business hours by logging into your back office and clicking the chat icon in the lower right corner.

Please note that not all questions can be resolved through the chat option. If you have questions about manually closing a party, defectives, transferring order numbers to a different rep, or canceling a rep account, please submit a ticket via the portal instead.

Please have related order, return, and shipping numbers ready to expedite service before you begin chatting.

CALL CUSTOMER SERVICE

You may also Customer Service over the phone by calling 435-383-5263 between 6 am and 8 pm Mountain Standard Time, Monday through Friday.

BACK OFFICE DOWNLOADS

A variety of helpful files are available through your back office. These include everything from business documents to product marketing assets.

View them by clicking the Company Files link in the left column menu. You can expand a folder to view its contents, then click a file to view or download it in a new tab.

INSTAGRAM @ZYIAFAMILY

The Instagram account just for Reps is @ZYIAFamily. Visit us there to see the latest product information every launch day and to get quick answers to your product questions. Questions are often answered in the comments, so please review them before sending a direct message.

Anytime you post comments on Zyia social media, please be mindful and remember that social media is not the place to critique products. If your feedback has the potential to hurt another rep’s sale, please submit a ticket with customer service or contact your upline.

ASK YOUR UPLINE

Remember, the fastest support option in your network is your Sponsor. Your Sponsor and their contact info are listed the welcome mail you received after signing up. If you can’t find this information, contact Customer Service using one of the methods listed above, and they will provide you with their contact information.

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