How do I exchange my Customer Portal Promotion Free item?
Free items are only eligible to be exchanged for another size. We kindly ask that you reach out to the representative that you placed your free item order under. They will be able to create a return ID for you and assist with your next steps.
If you do not know who you placed your order under, please OPEN A TICKET with your order number. Customer Support will be able to provide your representative's email address.
What if the size I need to exchange for is out of stock, what are my options?
If your size is out of stock, you are welcome to select another qualifying item. These items are subject to change at any time.
United States Qualifying Items:
- 201 Black All Star Bra
- 108 Black Grid Bra
- 1308 White Polka Front Zip Adjustable All Star Bra
- 1214 White Camo Havana Tank
- 406 Red All Star Bra
- 1798 Green Camo Unwind Joggers
- 210 Black Effortless Tank- Long
- 605 Black Adjustable Mesh Bra
- 832 Black Namaste Long Sleeve T
- 988 Black Pocket Brilliant Hi-rise Capri 20"
- 352 Black Trainer Shorts
- 1310 Hendrix Twist Tank
- 818 Maroon Swirl Tank
- 1620 Royal Waffle Hendrix Muscle Tank
- 1613 Navy Havana Cinch Tank
- 1936 Black ZYIA Active Breeze Jacket
- 1394 Storm Parallel Luxe Hi-rise 7/8 24"
- 1619 Gray Waffle Hendrix Muscle Tank
- 1847 Sky Blue ZYIA Raw Edge Crop Hoodie
- 1118 ZYIA Green High-Neck Stronger Tank
- 817 Ash Swirl Tank
- 1641 Evening Paradise Mesh Jacket
- 1002 Black Luxe Strappy Bra Set
- 1584 Red Ascend Hi-rise Capri 20"
- 927 ZYIA Peacock Stronger Tank
- 2048 Black Mesh Primo Activity Jacket
- 1635 White Chillcicle Crop Long T RC
- 1122 Black and Gold Kettle Moon Tank
- 902 Cobra Metallic Light n Tight Adjustable Bra
- 925 Black Leopard Mesh Tank
- 1010 Black Vented Open Back Tank RC
- 1228 Olive Long Finesse Slit Tank
- 5080 Ocean Metallic Light n Tight Hi-rise 7/8 24"
- 1636 Olive Chillcicle Crop Long T RC
- 2033 Courchevel Fleece Hybrid Jacket
- 1023 Steel Havana Tank 2 RC
- 924 Olive Kettle Moon Tank
- 2009 Black Reflective Mirage Light n Tight Racer Bra
- 1887 Mocha Block Light n Tight Hi-rise 7/8 24"
- 3086 Gray Sketch Light n Tight Hi-rise Capri 20" RC
- 1597 Black Strap Deluxe Hi-rise 7/8 24"
- 1302 Black Classic Mesh Bra RC
- 5093 Michelangelo Marble Light n Tight Hi-rise 7/8 24"
- 7539 Men's White Vortex Snapback Cap
- 6512 Men's Black Sport Ventilation Collar Polo
- 7526 Men's Black Vortex Snapback Cap
- 3506 Men's Teal Versatility Shorts
- 6513 Men's Red Sport Ventilation Collar Polo
- 4516 Men's Black Office Chinos 32"
- 2534 Men's Red and Navy Stripe Clubhouse T RC
- 8510 Men's Black Layered Long Sleeve T
- 2538 Men's White Champion Split T
- 6546 Men's Bandon Navy Polo
Canada Qualifying Items:
- 1324 Light Pink ZYIA Athlete Tank
- 1584 Red Ascend Hi-Rise Capri 20"
- 6088 White ZYIA Active Mesh Clubhouse Dress
- 2092 White Radical Light n Tight Hi-rise 7/8 24"
- 5088 Silver Camo Supreme Hi-Rise 7/8 24"
- 6199 Gray Asym Tempo Dress
- 3251 Fizzy Lemon Bubbles Hi-Rise Bomber Shorts
- 1837 Gray Drawstrings Windbreaker
- 1393 Neon Yellow Parallel Luxe Hi-Rise 7/8 24"
- 1836 Icarus Hendrix Must Have T
- 3707 White on Blue Game Day Light n Tight Bra
- 6094 Prism Pink Pocket Light n Tight Hi-Rise Crop 17" RC
- 6081 Black Coral Ventilation Light n Tight Hi-Rise 7/8 24" RC
- 6694 White on Blue Game Day Light n Tight Pocket 7/8 24"
- 6688 Sky on Navy Game Day Light n Tight Pocket 7/8 24"
- 1619 Gray Waffle Hendrix Muscle Tank
- 6389 Tangerine Metallic Plus Light n Tight Hi-Rise 7/8 24"
- 1720 White Light Muscle Tank
- 1649 White Marble Mesh Jacket and Shoulder Bag
- 3701 Sky on Navy Game Day Light n Tight Bra
- 1935 White ZYIA Active Breeze Jacket
- 1620 Royal Waffle Hendrix Muscle Tank
- 5087 Light Teal Everglades Supreme Hi-Rise 7/8 24"
- 1847 Sky Blue ZYIA Raw Edge Crop Hoodie
- 3086 Gray Sketch Light n Tight Hi-Rise Capri 20" RC
- 1991 Black Mosaic Pocket Soft n Snug mid-rise 7/8 24"
- 658 Sky Blue Club Shorts
- 5080 Ocean Metallic Light n Tight Hi-Rise 7/8 24"
- 1056 Gray Camo Lounge Boyfriend Sweat Shorts
- 2035 Chamonix Obsidian Velvet Puffy Coat
- 5095 Gray Ombre Mirage Light n Tight Hi-Rise 7/8 24"
- 2009 Black Reflective Mirage Light n Tight Racer Bra
- 3001 Black Reflective Mirage Light n Tight Cross Strap Bra
- 1618 Gray Code Havana Tank
- 1931 Red Reversible Hooded Jacket
- 3091 Cranberry Lounge Boyfriend Sweats
- 3093 Gray Camo Lounge Boyfriend Sweats
- 4095 Blue Tones Light n Tight Hi-Rise Legging 28" RC
- 5090 Black Reflective Mirage Light n Tight Hi-Rise 7/8 24"
- 1706 black leopard all star bra
- 1886 Red Metallic Light n Tight Hi-Rise 7/8 24"
- 883 Navy Pocket Light n Tight Hi-rise Capri 20"
- 208 White All Star bra
- 1987 Red Lined Battleship Pocket Drawstring Luxe 7/8 24"
- 896 Red Everywhere Zipper Jogger
- 107 White Bomber Bra
- 202 Black Bomber Bra
- 601 Classic Navy Bomber Bra
- 1310 Hendrix Twist Tank
- 610 Coral Havana Tank
- 7543 Men's Ivory Strong n Soft Shorts 7"
- 7534 Men's Black All-Purpose Shorts
- 7541 Men's Black Free Shorts 8"
- 7531 Men's Red Telluride Stripe Puffy Coat
- 7522 Men's Army Comfy 1/4 Zip
- 6545 (LIMITED) Men's Bandon Pine Polo
- 3506 Men's Teal Versatility Short
- 7539 Men's White Vortex Snapback Cap
- 6546 Men's Bandon Navy Polo
- 7526 Men's Black Vortex Snapback Cap
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