Modifying an Order

Modified on Mon, 15 May 2023 at 09:49 AM

1. How do I modify an order that I just placed?

In the United States

Monday through Friday
5am to 7pm PST

Saturday
7am to 3pm PST

Please call us at 1 (435) 383-5263 with your order number. Because we use electronic warehousing to offer the fastest shipping turnaround, we can’t guarantee we will be able to make adjustments to orders, but we will try our very best.

In Canada

Monday through Friday
5am to 7pm PST

Saturday
7am to 3pm PST

Please call us at (888) 334-1030 with your order number. Because we use electronic warehousing to offer the fastest shipping turnaround, we can’t guarantee we will be able to make adjustments to orders, but we will try our very best.

In Australia

Monday through Friday
7am to 3pm AEST

Please call us at (1800) 718 298 with your order number. Because we use electronic warehousing to offer the fastest shipping turnaround, we can’t guarantee we will be able to make adjustments to orders, but we will try our very best.

2. What if I placed an order under the wrong event or shopped outside of my event?

All Countries

If you have an order that was placed under the wrong event or you need an order moved into an event, you’ll need to contact customer service to have it moved. We will ask you to provide the order number and correct event ID. Please note that we are only able to move orders the same calendar month they were placed. Once commissions are run at the beginning of every month, we are no longer able to move any orders from the previous month. Orders placed in the Rep Back Office as a “Customer Non-party Order” cannot be moved into an event. To qualify to be moved into an event, customer orders must originate at the Rep’s public website as a shopping cart order.