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Shipping

In United States

1. How much is shipping and how is it determined?

1 lb or less: $5.15

1 lb to 3 lbs: $10.30

3 lbs to 5 lbs: $12.85

5 lbs to 7 lbs: $16.80

7 lbs to 10 lbs: $20.10

10 lbs to 15 lbs: $27.30

15+ lbs: $32.30

(Effective 10/01/2022)

2. How much is shipping in Puerto Rico?

1 lb or less: $10.00

1 lb to 3 lbs: $15.00

3 lbs to 5 lbs: $20.00

5 lbs to 7 lbs: $25.00

7 lbs to 10 lbs: $30.00

10+ lbs: $35.00

(Effective 01/03/2022)

3. Will ZYIA pay for shipping on exchanges and returns?

Once we receive your exchange and process it, we will ship the new item to you at no charge. However, we do not cover the cost of return shipping for exchanges and returns mailed to our warehouse.

4. How do I track my order?

Once your order has generated a shipping label, you will receive an email with your tracking number. You will then want to click on your tracking number. If by chance the link does not work, we would suggest copying and pasting the tracking number to the shipping carrier's website.

In Canada

1. How much is shipping and how is it determined?

Our shipping rates are based on the weight of the order.

Expedited Shipping: (2 to 7 business days)

0 to 0.5 kg: $11.00

0.51 kg to 0.99 kg: $12.00

1.0 kg to 1.7 kg: $13.00

1.71 kg to 2.99 kg: $15.00

3.0 kg to 4.99 kg: $18.00

5.0+ kg $30.00

(Effective 10/01/2022)

Express Shipping: (2 to 3 business days)

Up to 1.7 kg: $17.00

1.71 kg to 3.0 kg: $20.00

3.0 kg to 5.0 kg: $23.00

5.0+ kg: $36.00

(Effective 01/03/2022)

2. Will ZYIA pay for shipping on exchanges and returns?

If an item is being exchanged for the same item in another size and you reach out within 14 days of receiving your order, your exchange will qualify for a prepaid label. If your exchange qualifies for a prepaid label, please email csca@zyiaactive.com within 14 days of receiving your order. Please keep in mind that this is for size exchanges that are Canada orders only. Items that are being exchanged for another color or item will not qualify for a prepaid label. 1 label per order, no combining allowed; additional returns attached won't be covered if the package is lost in transit etc.

Once we receive your exchange and process it, we will ship the new item to you at no charge. However, we do not cover the cost of return shipping for exchanges and returns mailed to our warehouse.

3. How do I track my order?

Once your order has generated a shipping label, you will receive an email with your tracking number. You will then want to click on your tracking number. If by chance the link does not work, we would suggest copying and pasting the tracking number to the shipping carrier's website.

In Australia

1. How much is shipping and how is it determined?

Standard Shipping

$11 for all orders (Flat rate).

Enrollment Orders

$16.50

Express Shipping 

$16.50 for orders 1.99 kg and under.

$19.80 for orders 2 kg and above.


Shipping times may vary. Please visit Australia Post's website to learn more. Click here

2. Will ZYIA pay for shipping on exchanges and returns?

Once we receive your exchange and process it, we will ship the new item to you at no charge. However, we do not cover the cost of return shipping for exchanges and returns mailed to our warehouse.

If you are needing to exchange your item just in another size, please reach out to Customer Support within the 30 day exchange window for further assistance.

3. How do I track my order?

Once your order has generated a shipping label, you will receive an email with your tracking number. You will then want to click on your tracking number. If by chance the link does not work, we would suggest copying and pasting the tracking number to the shipping carrier's website.

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