How do I process a return or exchange?
To initiate a return or exchange, contact the representative under which you made your purchase. They will process a return ID for you and provide further instructions. Maintain a copy of the postal service tracking number when you ship your returns.
ZYIA Exchange Policy:
ZYIA ACTIVE offers a money-back guarantee on products returned within 30 days from the date of purchase. These products will be eligible for a refund or credit. Products must be returned in their original packaging and must be unopened and unused. The product must not be altered, damaged, or marked upon in any way.
Products purchased from a Representative’s replicated website and shipped directly to the customer by the Company must be returned to the Company. The Company will issue the refund to the customer. Products sold to a customer by a Representative from her or his inventory, must be returned to the Representative who sold the merchandise. It will be the responsibility of the Representative to issue the refund to her or his customer.
No refund will be given for products damaged by abuse or misuse. There will also be no refund for merchandise sold on a closeout, clearance sale, or which is otherwise sold as a “special” and identified as nonrefundable.
If you receive an item that is damaged, broken, or defective, please contact your rep as soon as possible. ZYIA ACTIVE only accepts these claims within five (5) business days of receipt. Please examine each shipment of product or tools carefully and contact us in a timely manner. Photos may be requested.
Shipments lost by a carrier are the responsibility of the Representative and their carrier. ZYIA ACTIVE is happy to assist with relevant information such as ship dates and tracking, but is not responsible for packages once they have left the warehouse.
We regret to inform you that we cannot correct any shipments, replace missing ordered product, etc. if we are not informed within 5 business days. Please check all received orders for both tools and product promptly.