Modified on Tue, 20 Jun 2023 at 10:51 AM

1. How do I edit or cancel my order?

Because we use electronic warehousing to offer the fastest shipping turnaround, we can’t guarantee we will be able to make adjustments to orders or cancel any orders, but we will try our very best. We would suggest reaching out to Customer Support as soon as you receive your order number for further assistance. Click here to learn more about canceling/editing an order.

2. Why have I not received my order number yet?

Order numbers may be delayed while generating through the queue during high volume times and may take up to a few hours during this time. If you need any assistance, please feel free to reach out to Customer Support.

3. Does ZYIA accept Paypal, Afterpay, Visa Gift Cards, etc?

At this time we currently only accept major credit cards and electronic ZYIA Active Gift Certificates. Please note that our Canada site does not accept Mastercard. We do not accept pre-paid cards.

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