- When will I be charged for my Wellness AutoShipment?
By enrolling in our Auto-Ship subscription, you authorize us to automatically charge your payment method on file every 30 days. The monthly billing amount will be determined based on the cost of your subscribed products and the applicable shipping fees.
- How do I cancel my autoshipment?
You may cancel your Auto-Ship subscription at any time. However, to avoid being charged and shipped for the next cycle, cancellation requests must be made at least 1 day before the scheduled ship date.
To cancel, you must log into your Zyia Active shopping account. Each product on Auto-Ship can be canceled independently of others. Cancellation requests received after the deadline will apply to the following shipment.
- How is shipping calculated?
Shipping costs will be charged in addition to the product price. The shipping method and associated fees will reflect the selection made during your initial order. If you wish to modify your shipping preferences, you must cancel your auto-ship and start it again with new shipping preferences.
- What if my card declines?
If the card on file is declined, we will notify you via email. If the card is not updated before the next scheduled ship date, the product will not ship. If you need to change your payment method on file, you must cancel your existing subscription and check out again, choosing another payment method.
- What is the return policy for the wellness items?
Products shipped under the Auto-Ship subscription and one time purchases are subject to our regular return policy. Returns will only be accepted if they comply with the guidelines outlined in that policy. Please review our return policy below for detailed instructions and conditions.
Return Policy for Wellness Products
At ZYIA Active, we strive to provide high-quality wellness products to help you achieve your health and wellness goals. Please review our return policy below:
1. Eligibility for Returns
Unopened Products: If your product is unopened, unused, and in its original packaging, you may return it within 45 days of purchase for a full refund or exchange.
Opened Products: For hygiene and safety reasons, opened wellness products are not eligible for returns or exchanges unless there is a defect or damage caused during shipping.
2. Defective or Damaged Items
If you receive a product that is defective or damaged, please contact us within 7 days of delivery.
We will offer a full refund or exchange for any defective or damaged items, including any missing components (e.g., seals, caps, or labeling).
You may be asked to provide photos of the damaged item to help expedite the process.
3. Non-Returnable Items
Opened wellness products such as Pre-Workout Powder, Protein, Prebiotics, and other consumable goods are not returnable due to health and safety reasons.
Shower Steamers, Inhale Mist, Breathe Pillow Mist, and Bath Salts are also non-returnable once opened or used, except in cases of damage during shipment.
4. Refund Process
Refunds will be issued to the original form of payment after the return is processed. Please note that shipping charges are non-refundable.
It may take 5-7 business days for the refund to be processed and for the funds to appear in your account, depending on your payment provider.
5. Exchanges
If you would like to exchange a product for a different item, please follow the return process. Exchanges for products that are damaged or defective are free of charge. We will place a new order for the desired product upon receiving the return.
Exchanges for products that are damaged or defective are free of charge.
6. How to Initiate a Damage claim:
To start a claim, please contact our customer service team at support.zyiaactive.com with the subject “Damage Item(s)”.
Provide your order number, the product(s) you wish to return, and a picture of your damaged item.
Once your return is approved, we will provide you with the instructions for returning the product and, if applicable, a prepaid return shipping label.
7. Exclusions
Items purchased during promotional sales or clearance events are also final sale and are not eligible for return or exchange.
We appreciate your understanding and are here to assist you in making your wellness journey the best it can be!
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article