Please make sure that you are logging into the correct country site. You can switch between the country sites by clicking this drop down in the top right corner on desktop.
To switch your store view on a mobile device, click the three horizontal lines menu button in the top right corner then by clicking the drop down.
If you are not sure what country you created your account for, you can refer back to your confirmation email. The Canadian account confirmation will state it is for Canada in the subject line.
If you did not receive the confirmation email, please open a ticket with the Customer Support team and please include your email. Our team will be able to confirm what country your signed up for and can assist with switching your account to a new country if it was created under the incorrect one.
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